Privacy Policy

Effective Date: March 9, 2025
Posted Date: March 9, 2025

1. Introduction

Lumitra LLC (“Lumitra,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal data we collect in connection with our business-to-business (B2B) AI voice and related services (“Services”) and our website (“Site”).

This Privacy Policy describes what personal data we collect, how we use and share it, and the choices you have regarding your data. By using our Site or Services, you consent to the practices described below.

2. Data We Collect

Account and Contact Information: If you create an account, we may collect your name, email address, phone number, company/organization name, and job title/role.
Service Usage Data: When you use our AI voice Services, we may collect logs such as call metadata (e.g., timestamps or session data), transcripts, and other information generated during usage.
Website Visit Information: We may collect technical information (IP address, browser type, device info) and your interactions (e.g., pages visited) to help improve our Site.

3. How We Use Your Data

To Provide and Improve Services: We use your data to authenticate users, facilitate AI-based voice functionalities, and maintain or improve our Services.
To Communicate with You: We may send you updates, respond to inquiries, or provide support. You can opt out of certain communications at any time.
To Analyze Usage: We may use aggregated or anonymized data to improve our technology and troubleshoot issues.
For Legal and Security Reasons: We may use your data to protect our rights or comply with applicable laws, or to detect, prevent, or address fraud or security concerns.

4. How We Share Your Data

Service Providers: We may share data with third-party vendors or partners who help us operate or improve our Services (e.g., cloud hosting, analytics). These providers are contractually bound to protect your data and may not use it for any purpose outside of our contractual relationship.
Business Transfers: If we engage in a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
Legal Disclosures: We may disclose data if required by law or if we believe doing so is reasonably necessary to comply with legal obligations or protect the rights or safety of us or others.

5. Data Retention

We retain personal data as long as needed to fulfill the purposes described in this Policy (e.g., to provide our Services or comply with legal obligations). If your account remains inactive for a prolonged period (such as six (6) months), we may delete or anonymize relevant personal data after an additional grace period, unless otherwise required by law.

6. Security

We employ industry-standard measures to secure your data, including administrative, technical, and physical safeguards. However, no system or method of transmission is entirely foolproof. You are responsible for maintaining the confidentiality of any credentials used to access the Services.

7. Your Choices and Rights

Account Information: You can review or update your account details by logging into your account or contacting us.
Marketing Communications: You can opt out of marketing emails by following unsubscribe links or emailing us at legal@lumitra.io.
Data Subject Requests: Depending on your location, you may have rights to access, correct, or delete personal data. If you need assistance, please contact us at legal@lumitra.io.

8. International Transfers

We primarily store and process data in the United States. If you access our Services from outside the U.S., your data may be transferred across borders subject to applicable data protection laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will post the updated Policy and update the “Effective Date” above. Continued use of our Site or Services after such changes constitutes your acceptance of the updated Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us at:

Lumitra LLC
8 The Green, Suite B
Dover, Delaware 19901
legal@lumitra.io